General Information

Return Policy

City Farm Foods offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us and we will make it right.  

Shipping Information

City Farm Foods, LLC is located in Charlotte, NC; we ship via United States Postal Service.  Orders are processed daily, Monday through Friday. Orders completed prior to 9 am EST will be shipped on the next business day. Orders completed after 9 am EST on Saturday will ship on the next Monday or available business day. 

Privacy Statement

This privacy notice discloses the privacy practices for www.cityfarmfoods.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 704-448-5010 or via email.

City Farm Foods LLC Location

Our small batch jams are produced at Carolina Commercial Kitchen, 3500 Latrobe Rd. Charlotte, NC 28204.  Our mailing address is 7804 Fairview Rd.  #177 Charlotte, NC 28226.